TASK: Air and sea freight forwarding with customs clearances were taking a minimum of 48 hours per task.

RESULT: Real-Info now completes these processes in just 12 hours.

TASK: Distributed and replicated accounting processes.

RESULT: Real-Info’s central, consolidated team now completes 100% of bank reconciliation, accounts receivable and accounts payable with maximum efficiency and zero duplication. 

TASK: Inefficient, distributed ad-hoc IT Help Desk function

RESULT:  Real-Info has increased efficiency through the provision of an automated, central help desk.

TASK: Inconsistent, inefficient manual Customer Order Tracking

RESULT:  Real-Info provides customer service support and order tracking with auto-rating.

TASK: Static, reactive management reporting

RESULT: Real-Info provides proactive, functional real time management and business reporting, saving this global client $2 million per annum and increasing productivity by 20 % in 18 months. This client is happy to provide references to validate these metrics.

TASK:  Improve efficiency of Air Freight processing during weekends, improving delivery efficiency. 
RESULT: Real-Info now lodge air cargo and manage customs clearance during weekends.

Following Real-Info’s advice, the client now lodges weekend air jobs on Monday, then arrange delivery at the same time. This process has improved the client’s delivery efficiency by at least two days. 

RESULT:   Real-Info’s more than five years experience in accounts payable and receivable, and our ability to work through both Australia and Chinese public holidays, mean our clients need only provide staff to do outdoor work, and are able to concentrate on the development of their core business. This focus has seen them experience month end time three days ahead and cash flow growth of 20%.

RESULT: Real-Info’s involvement in clients’ whole operation procedures, and our experience in Customs tariff identification, has significantly improved Customs brokerage efficiency. Real-Info receive, check and chase Customs clearance documents from our clients; complete Customs declarations and valuations and provide compilation or classification in clients’ designated systems; lodge SCA on behalf of clients; chase arrival notices with clients’ agents or shipping lines; enter the charges for billing purposes; and advise our clients of the work status of their goods in a timely manner.

TASK:   To assist our client to promote its brand on-line while providing on-line customer service support to our client.
RESULT: Real-Info help post and manage ads for client on a leading Australian website. Real-Info also promote our clients’ business through SMS sent via Skype to our client’s potential customers, as well as assisting our client to reply to potential customers’ questions on-line. We also help fix tickets for our client via our online Helpdesk.